Contact

For help with products, orders, delivery, cancellations, returns or refunds, email support@hillcrestoutdoorgoods.com. We reply within 3 business days. Please use email for support requests.

Include the following details so we can locate your order.
- The order number, if available;
- The email address used at checkout;
- The product name or SKU; and
- A clear description of the question or issue.

For damaged, incorrect or incomplete products, include relevant photographs of the item, packaging and label if reasonably available. Do not send full card numbers, CVV/security codes, bank passwords, account passwords or unrelated identity documents.

For returns, contact us before mailing an item so we can provide authorization and shipping instructions. The return request window is 30 calendar days after receipt. Approved returns should be sent within 14 calendar days after approval. Quality-related return arrangements are made at our expense as described in our Return and Refund Policy.

For cancellations and address changes, email as soon as possible before shipment. Because processing can begin before our ordinary reply deadline, send the request promptly and identify it clearly in the subject line. We cancel orders that have not shipped. After shipment, the return process applies.

For privacy requests, use the subject "Privacy Request" and explain the right or choice you want to exercise. Applicable legal response periods govern privacy requests.

Operator: HILLCREST 4 OUTDOOR GOODS LLC
Website: https://hillcrestoutdoorgoods.com
Customer support email: support@hillcrestoutdoorgoods.com
Business, dispatch and return address: 972 State Highway 7 South, Jeremiah, KY 41826, United States
Business telephone: +1 (303) 906-6908.
Business hours: Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time (ET), excluding U.S. federal holidays. ET follows EST (UTC-5) or EDT (UTC-4), as applicable.
Business-day order cutoff: 5:00 p.m. ET.
For customer support, email support@hillcrestoutdoorgoods.com. We reply within 3 business days.

Please do not visit the address for shopping, pickup or an in-person return without an expressly agreed arrangement. It is our business correspondence, dispatch and authorized-return address, not an advertised walk-in retail location.