Shipping policy

1. Delivery area and cost

HILLCREST 4 OUTDOOR GOODS LLC ships orders from https://hillcrestoutdoorgoods.com to eligible addresses in the contiguous 48 United States. Alaska, Hawaii, U.S. territories and international destinations are outside our delivery area. Military or other addresses outside that area are not covered. We do not promise delivery to an address that cannot be served by the available carrier. If an address cannot be fulfilled, we contact you to resolve it or cancel and refund affected unshipped items.

Standard outbound shipping is free on all eligible orders, with no minimum purchase, shipping surcharge or handling fee. Product prices are in USD and include applicable sales tax. The total is shown before you place the order. Free outbound shipping does not include return postage for a non-quality return.

2. Processing, transit and cutoff

Processing: 1-3 business days.
Estimated transit after dispatch: 5-8 business days.
Estimated combined processing and transit: 6-11 business days.

Business days are Monday-Friday, excluding U.S. federal holidays. Business hours are Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time (ET), excluding U.S. federal holidays. ET follows EST (UTC-5) or EDT (UTC-4), as applicable. The business-day order cutoff is 5:00 p.m. ET. Orders placed after the cutoff, on weekends or on holidays enter the next business-day processing cycle. An order placed before the cutoff is not a promise of same-day dispatch.

Processing and transit are separate periods. Transit is an estimate, not a guaranteed arrival appointment. We do not advertise expedited delivery as part of the free standard service. We remain responsible for the shipment and delay commitments we make.

3. Dispatch and tracking

Dispatch address: 972 State Highway 7 South, Jeremiah, KY 41826, United States

We send a shipment confirmation and available tracking information to the email address provided with the order. Tracking may take time to update after the carrier receives a parcel. Check your spam folder and email us if you cannot locate a shipment notice. We do not guarantee a particular carrier unless expressly stated for the order. If an order ships in separate parcels, we provide available shipment details and do not add shipping charges for that split.

4. Delays and unshipped orders

If we learn we cannot ship within the promised processing period, we notify you before that period expires, explain the reason, provide a revised shipment date when known and offer the choice to consent to the delay or cancel affected unshipped items for a full, prompt refund. We obtain consent where required and cancel and refund where required consent is not received. We do not substitute a general delivery estimate for this delay procedure.

Weather, carrier disruptions and other events can affect transit. We communicate material known delays and help investigate delivery problems. A delay notice does not remove a cancellation or refund right provided by law.

5. Address changes, failed deliveries and missing parcels

Check your complete address at checkout. Email corrections or cancellation requests as soon as possible before dispatch. We try to make changes before shipment. After shipment, changes may not be possible. If a parcel is returned as undeliverable or an address problem occurs, we contact you to arrange an appropriate resolution. We do not silently impose a reshipping charge or deduct an undisclosed fee.

If tracking is stalled, a parcel appears lost, or tracking says delivered but you have not received it, email us with the order number. Check delivery locations and household members where practical, but contact us even if you cannot locate the parcel. We investigate with the carrier and arrange a replacement or refund when loss or misdelivery is confirmed. A carrier delivery scan alone does not prevent review of your report.

6. Damage and returns

Report damaged, incorrect or incomplete orders promptly. Keep relevant packaging and photographs if reasonably available. We cover necessary shipping to resolve confirmed damage, defects or fulfillment errors. Non-quality return postage is paid by the customer under our 30-day Return and Refund Policy. Do not send a return without contacting us for instructions.

7. Contact

Operator: HILLCREST 4 OUTDOOR GOODS LLC
Website: https://hillcrestoutdoorgoods.com
Customer support email: support@hillcrestoutdoorgoods.com
Business, dispatch and return address: 972 State Highway 7 South, Jeremiah, KY 41826, United States
Business telephone: +1 (303) 906-6908.
Business hours: Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time (ET), excluding U.S. federal holidays. ET follows EST (UTC-5) or EDT (UTC-4), as applicable.
Business-day order cutoff: 5:00 p.m. ET.
For customer support, email support@hillcrestoutdoorgoods.com. We reply within 3 business days.