FAQ
What does HILLCREST 4 OUTDOOR GOODS sell?
We sell recreational and practice equipment for baseball, badminton, volleyball and basketball. The range includes baseballs, fielding gloves and hitting nets, badminton rackets and shuttlecocks, volleyballs and court lines, and outdoor basketballs, replacement hoop nets and training cones. Each listing gives the relevant dimensions, materials and package contents.
Who operates the store?
HILLCREST 4 OUTDOOR GOODS LLC operates https://hillcrestoutdoorgoods.com. Our business, dispatch and return address is 972 State Highway 7 South, Jeremiah, KY 41826, United States.
Are the products made in the United States?
A U.S. company and dispatch address do not mean every product is U.S.-made. Any origin claim must be stated for the particular product. We do not make a blanket U.S.-manufacture claim.
How do I choose the right size?
Use the measurements and compatibility notes in the listing. For a fielding glove, check glove length and throwing-hand orientation. For a basketball, check the listed size and circumference. For a replacement hoop net or volleyball net, compare the rim diameter or post setup with the listing before ordering.
Are items shown beside a product included?
The package contents section lists everything included in your purchase. Balls, rackets, hoops, posts, pumps and other equipment shown in use or lifestyle photos are included only if the listing expressly says so. The listed piece count applies to one purchased pack or set.
Where do you deliver?
Eligible addresses in the contiguous 48 United States. We do not deliver to Alaska, Hawaii, U.S. territories or international destinations.
How much is shipping, and are taxes included?
Standard eligible shipping is free with no minimum purchase, shipping surcharge or handling fee. USD product prices include applicable sales tax. Any checkout tax breakdown is part of the tax-inclusive total. The amount payable is displayed before you place the order.
How long does delivery take?
Processing takes 1-3 business days. Estimated transit after dispatch is 5-8 business days, for an estimated combined 6-11 business days. Business days exclude weekends and U.S. federal holidays. Transit is estimated rather than a guaranteed appointment.
What are your hours and cutoff?
Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time (ET), excluding U.S. federal holidays. ET follows EST (UTC-5) or EDT (UTC-4), as applicable. The order cutoff is 5:00 p.m. ET on business days. Orders after cutoff or on a non-business day enter the next business-day processing cycle. Ordering before cutoff does not guarantee same-day shipment.
How do I track my order?
We email shipment confirmation and available tracking information to the checkout email address. Tracking may take time to update. Contact us if the email is missing or tracking shows a problem.
Which payment methods are available?
Available payment methods are shown at checkout and depend on store configuration, device and provider eligibility. Payment is collected at order placement. Installment schedules are governed by the provider.
Can I cancel or change an order?
Email us promptly before dispatch. We cancel unshipped orders and initiate a full refund within 2 business days after confirming cancellation. We try to make changes before dispatch. After dispatch, request an eligible return after receipt instead.
What happens if you cannot ship on time?
We notify you before the promised processing period expires and offer the choice to accept the revised timing or cancel affected unshipped items for a full, prompt refund. We obtain consent where required and cancel and refund where required consent is not received.
How do returns work?
Email us within 30 calendar days after receiving the order. After approval, send the return within 14 calendar days. Change-of-mind returns must be clean, undamaged and complete. Opening packaging for reasonable inspection does not by itself make the item ineligible. Dirt, sand, marks from play and missing components can affect eligibility. Claims for defects, damage and listing errors follow the separate process in our Return and Refund Policy.
Who pays return postage?
You pay for non-quality returns, such as a correctly described style you no longer want. We cover necessary shipping for confirmed defects, shipping damage, incorrect items and missing included components. Contact us before buying postage for these issues. We do not charge restocking, return handling or refund-processing fees, or deduct original free outbound shipping.
When will I receive my refund?
We review returns within 5 business days after receiving them and initiate approved refunds within 2 business days after approval. Banks and payment providers typically need another 5-10 business days to post the refund. Refunds return to the original payment method and include applicable tax included in the refunded payment. Earlier mandatory legal deadlines take precedence.
Can I exchange an item?
For a non-quality exchange, return the original under our policy and place a new order. Confirmed defects or fulfillment errors can be resolved through a replacement or refund at our expense as appropriate.
What if an item is damaged, wrong, incomplete or missing?
Email your order number and relevant details, with photographs if reasonably available. We investigate and arrange an appropriate remedy. For a parcel marked delivered but not received, contact us. A delivery scan does not prevent investigation.
How do I contact customer support?
Email support@hillcrestoutdoorgoods.com for product questions or help with orders. We reply within 3 business days. Contact us before mailing an item for return.
Do you use advertising tracking or send marketing messages?
Analytics, advertising, marketing and review technologies depend on the store configuration and applicable privacy choices. Shopify, checkout and payment services may process information and use cookies as described in our Privacy and Cookie Policies. Transactional order and support emails are still sent.
How do I make a privacy request?
Email support@hillcrestoutdoorgoods.com with the subject "Privacy Request". We process requests according to the rights and deadlines applicable to your residence and our business. Do not send full payment credentials or unnecessary sensitive documents.